Wigmore Lakes is a private enterprise trading as Wigmore Lakes, who’s address is Wigmore Lakes, Wattlesborough, Shrewsbury SY5 9DU
This privacy policy explains how we use any personal information we collect about you when you use this website.
Topics:
We collect information about you when you contact us, sign up for our e-newsletter or engage us for our services. We also collect information when you complete voluntary surveys, provide feedback and participate in competitions.
Website usage information is collected using cookies.
We collect information about you to process your enquiry, engage us to provide services, to manage your booking and to manage your account and, if you agree, to maintain contact with you in the future to update you about the services we provide, or supply you with information which we think may be of interest to you.
Wigmore Lakes will not share your information with third parties for marketing purposes.
We would like to send you information about our services or other information, which we feel, would benefit, or be of interest to you. If you have consented to receive marketing you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes and if you no longer wish to receive marketing information from us, please click here
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email Katie Stokes at wigmorelakes@gmail.com or write to us at the address provided at the foot of this document and on the ‘Contact us’ section of our website.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
You have a right to be forgotten and may ask us to delete personal information we hold on you by contacting Katie Stokes at wigmorelakes@gmail.com or writing to us for further guidance.
Bookings at Wigmore Lakes can be made through this website, over the telephone, by email, or via links, through alternative gateways such as:
More information on their respective privacy policy’s can be found here:
https://www.pitchup.com/privacy/
https://www.hoseasons.co.uk/security-and-privacy
Financial information for online payments are not held by Wigmore Lakes and are all managed by [Sagepay], Wigmore Lakes do not hold any of this payment information.
[Sagepay] is an internationally recognized payment processor that offers a payment gateway. When booking through the Wigmore Lakes website, or over the telephone, and paying by credit or debit card, personal details required to make the transaction may be transferred to and stored with [Sagepay] in accordance with all relevant UK and EU laws. More information on [Sagepay’s] privacy policy can be found here: https://www.sagepay.co.uk/policies/privacy-policy
Paper records of customer invoices are held in the Wigmore Lakes Office for the statutory duration of accounting records. The information invoices show includes;
Paper invoices are accessible by authorised Wigmore Lakes’ personnel only.
Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitors use of the website and to compile statistical reports on website activity.
This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.
For further information visit www.aboutcookies.org or www.allaboutcookies.org
Our website contains links to other websites such as:
And this list may be expanded in the future but is should be noted that this privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
We use the following web services to contact our subscribers and gather statistical information on user behaviour to allow us to improve our services:
MailChimp; allows us to contact our e-mail subscribers and holds information such as first name and email address. When you sign up for this service you are allowing us to:
More information on MailChimp’s privacy policy can be found here: https://mailchimp.com/legal/privacy
Gmail; is our email provider with company email addresses administered by our senior management team using Gmail or G-Suite. Email data and contents are stored in a Google data center (sic) and may also be stored on our organisation’s computers under multi-layered password protection, in addition to being accessed by employees on mobile devices under Wigmore Lake’s BOYD (Bring Your Own Device) policy.
For ease of administration and the securing of their deletion, emails are kept in designated email folders, which store information that can identify personal details, this may include:
** Consent for the sharing of 3rd party information with Wigmore Lakes contained under these categories remains the responsibility of the sender.
Information on Google’s data center (sic) locations can be found at:
https://www.google.com/about/datacenters/inside/locations/index.html
Information on Google’s privacy policy can be found at:
https://www.google.com/policies/privacy/
Google Analytics; allows us to gather and store statistical information about our website visitors behaviour whilst it can identify the users country and IP address it does not store any information that would, on its own, allow us to identify individual users of this service.
Information on Google analytics privacy and data security policy can be found at: https://support.google.com/analytics/answer/6004245?hl=en
Hotjar; provides us with visual data on our website’s user behaviour through heat mapping, whist it can identify the users country and IP address it does not store any information that would, on its own, allow us to identify individual users.
However, text and other data submitted to individual website forms may be visible as part of the screen capture process, therefore Wgmore Lake’s’s policy is to utilise ‘On-Page’ and other ‘Suppression’ options to ensure that text data inputs cannot be retrieved when the data is sent back to HotJar’s servers.
Information on Hotjar’s privacy policy can be found at: https://www.hotjar.com/privacy
Hubspot; is used as our database system and allows us to maintain contact information in addition to a log of any client conversations and instructions to allow us to undertake our enquirers, or clients, wishes and execute subsequent contractual obligations.
Hubspot does store information that can identify personal details and associated information, to include:
Information on Hubspot’s privacy policy can be found at: https://legal.hubspot.com/privacy-policy
We keep our privacy policy under regular review and we will place updates on this page. This privacy policy was updated on 26th June 2018.
Please contact us if you have any questions about our privacy policy or information we hold about you:
email; wigmorelakes@gmail.com
or
write to us at:
Wigmore Lakes,
Wattlesborough,
Shrewsbury.
SY5 9DU
